Terms and Conditions

1. Bookings & Confirmation

All bookings are subject to availability.
A booking is confirmed once FJ Brews has received your completed enquiry form and issued written confirmation.
A non‑refundable deposit may be required to secure your date. Your booking is not guaranteed until this deposit is received.

2. Payment

Full payment is due by the date specified on your invoice.
Late payments may result in cancellation of your booking.

3. Cancellations & Changes

Cancellations made by the client are non‑refundable.
Date changes are subject to availability and may incur additional fees.
If FJ Brews must cancel due to unforeseen circumstances, all payments made will be refunded in full.

4. Service Requirements

The client must ensure safe and adequate access for our equipment and staff.
If power is required, the client must provide a suitable power source unless otherwise arranged.
Any parking or venue access fees are the responsibility of the client.

5. Event Conditions

FJ Brews reserves the right to refuse service if conditions are unsafe, unsuitable, or breach RSA guidelines.
The client is responsible for ensuring the event complies with all venue rules and local regulations.

6. Weather Policy

In unsafe weather conditions, FJ Brews may pause or cease service until conditions improve.

7. Damage & Liability

The client is liable for any damage to FJ Brews equipment caused by guests, venue conditions, or third parties.
FJ Brews is not responsible for any loss, injury, or damage arising from circumstances beyond our control.

8. Photography & Marketing

FJ Brews may capture photos or short videos during your event for marketing purposes.
If you prefer not to be photographed, please notify us in writing prior to your event.

9. Allergies & Dietary Requirements

While we take care to accommodate dietary needs, FJ Brews cannot guarantee an allergen‑free environment.

10. Acceptance of Terms

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Return and Refund Policy

1. General Policy

FJ Brews provides mobile coffee services for events. As our services involve labour, preparation, and allocation of event dates, all sales are considered final once confirmed.

2. Deposits

All deposits are non‑refundable.
Deposits secure your event date and cover administrative and scheduling costs.
If you request a date change, your deposit may be transferred subject to availability.

3. Cancellations by the Client

Payments made (including deposits) are non‑refundable if you cancel your booking.
If you cancel within 48 hours of the event, the full invoice amount may still be payable due to staffing, preparation, and stock commitments.

4. Cancellations by FJ Brews

If FJ Brews must cancel due to unforeseen circumstances, you will receive a full refund of all payments made.
FJ Brews is not liable for any additional costs incurred by the client (e.g., venue fees, third‑party suppliers).

5. Service Issues on the Day

If an issue arises during service:

Please notify our team immediately so we can resolve it on the spot.
Refunds will not be issued for matters outside our control (e.g., venue restrictions, weather, guest behaviour, power issues).
Partial refunds may be considered only if FJ Brews is unable to deliver the agreed service due to an internal fault.

6. Digital Products, Gift Cards & Pre‑Paid Packages

Digital products and gift cards are non‑refundable once delivered.
Pre‑paid packages are transferable to another date or person but not refundable.

7. Event Changes

Changes to guest numbers, service duration, or menu options must be requested in writing.
Additional charges may apply.
Reductions in service requirements do not qualify for refunds once payment of invoice has been made in full due to staffing and stock allocations.

8. Acceptance of Policy

By confirming your booking or making a payment, you acknowledge and accept this Return & Refund Policy.

Terms and Conditions

Return and Refund Policy

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